Refund Policy

We understand that travel plans can change. Please read our refund policy carefully before making a reservation.

1. Cancellations Made by Customer

• You can cancel your reservation free of charge up to 48 hours before the scheduled pickup time.
• If you cancel within 48 hours of the pickup time, a 30% cancellation fee will apply.
• No-shows or cancellations after the pickup time are non-refundable.

2. Cancellations Made by Us

• In the unlikely event that we must cancel your reservation (e.g. due to unavailability of the vehicle), a full refund will be issued immediately.

3. Refund Process

• Approved refunds will be processed using the same payment method used during the reservation.
• Refunds are typically processed within 7 to 10 business days, depending on your bank or payment provider.

4. Non-Refundable Charges

• Extras (such as child seats, GPS, etc.) are non-refundable once the rental period has begun.
• Any charges for damages, fines, or fuel discrepancies are not subject to refund.

5. Contact for Refunds

If you believe you are eligible for a refund, please contact our support team at office@swordcarrentals.com and include your reservation number.